How do I place an order?
You can place order in the following ways:
* Our Online Store
* Our number: 1-406-850-1644
How long will it take to get my order?
Our goal is to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 6:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. Subject to availability. In the event the products you ordered are drop shipped from their manufacturers/producers shipping times may vary.
What payment methods do you offer?
We except Visa, Mastercard & PayPal. All orders must be prepaid prior to being shipped.
What if an item is out of stock?
Occasionally, some items may be out of stock. Our website contains inventory availability for each item, so you can only order items that are in stock. From time to time, an item that says it is available turns out not to be. If this is the case, your order will be automatically back ordered and your credit card will be charged in order to reserve your item.
When are back orders shipped?
Most back orders ship within 7–14 days. However, some items, may take longer. Backordered items will be shipped immediately upon availability. To check on the status of a back order, contact us.
What shipping methods do you offer?
All orders are shipped UPS Ground, unless otherwise specified by customer. Depending on destination, please allow 4-7 business days for shipping. UPS Next Day Air, Second Day Air, and Three Day Select are available, if orders are needed quickly, for an additional fee.
What do we mean by custom engraving?
Each piece we engrave is unique. We take each order and design an original template for each piece. We take the time to make sure that the layout suites the item, which results in the engraving being the most complimentary format for the piece.
How much does it cost?
Our custom engraving service costs $20.00.
How can I order it?
You can add custom engraving to your order during the checkout process.
What is included in the price shown?
The price shown includes engraving in one area on a items sold as sets (i.e. Wine Glass Sets (4 or 6)) or 1 decanter or other single accessory.
Can we engrave a second area / two sides?
Yes. A fee of $5 - $20, depending on the item to be engraved will apply.
I ordered engraving, how long does this take?
Although each job is different, normally it takes 3-5 business days. More advanced jobs will take longer.
What is our return policy on engraving?
Engraved items are not returnable unless WE make a mistake in spelling. We will spell the engraving exactly as you submit it with your order. Please double check your spelling!
What if an item cannot be engraved?
If an item cannot be engraved for any reason, the item will be shipped to you without engraving and the cost of engraving will be refunded.
Can you do a logo or an image?
Yes we can. Logos or images must be in .TIF or .BMP and a resolution no lower than 300 dpi. If you are interested in engraving your logo or an image please contact us.
What if I want a different engraving style than offered with the item?
Please contact us.
How is the engraving positioned?
All items will be engraved to fit the space available and centered in the available space.
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